NEWS

April 2018
DFTA are holding a General Meeting on 24 April and the Dundee City Council Housing Support Team and coming along to explain the work they do.
March 2018

Dundee Money Action provides a free Dundee wide service providing long-term advice, assistance and support to people having problems with debt, heating their homes or saving for the future.
It is a brand new service model looking to provide financial advice and activities for those struggling to cope with rising cost of living, unaffordable credit or personal debt which can all stop people from living a full, socially active life.

Funded by Big Lottery and European Social Funds, Dundee City Council Advice Services have joined with Brooksbank Centre and Services, Dundee Citizens Advice Bureau, SCARF, Shelter Scotland, The Wise Group and Discovery Credit Union to offer a partnership that works together with the same aims for those accessing it.

Every client of the service will be given their own personal Financial Support Officer who will sit down with the person (and their worker if they have one) and ask them what matters to them in terms of money, savings, benefits and future plans. They will then make sure that people are given the help they need to tackle their financial situation, not just in the short term but for as long as they need it. It is expected that in some cases this might last for 6-12 months or even longer.

As well as this long term help we are looking to make sure that those facing exclusion from mainstream services get help to access those services and do not have to suffer a ‘poverty premium’ because of their financial situation.

Dundee Money Action can work with lone parents, people out of work or low income households.

How do I make referrals to Dundee Money Action through this site?

Use the ‘Find Out More’ button above to start the process. Please note: the registration process is designed to register a single account per team/organisation rather than individual logins for all staff, so once you have registered, please share the login details with your team or organisation.

Once you have sent us your details you will receive an email asking you to confirm your email address – this is just so we can ensure you are connected to the team/organisation being registered.
Once your email address is confirmed, our team will review your details and contact you to provide information on site usage.

How do I make a referral?

Once your registration is approved and information has been provided, all you have to do is:

  • Login to this site
  • Click the ‘Referral’ button.
  • Fill out the form and click ‘Send Referral’.

This will provide our team with the contact details for the potential participant and allow a Financial Support Officer to make contact with them.

Need Help?

Please email info@dundeemoneyaction.org if you have any questions.

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March 2018
Landlords Report – Dundee City Council:
Here is how your landlord performed in those areas in 2016/2017.
Dundee City Council
Homes and rents
At 31 March 2017 your landlord owned 12,528 homes. The total rent due to your
landlord for the year was £49,910,612. Your landlord increased its weekly rent on
average by 1.20% from the previous year.
Average weekly rents
Size of home Number owned Your landlord Scottish average Difference
1 apartment 186 £57.73 £66.54 13.2%
2 apartment 3,684 £63.04 £71.66 12%
3 apartment 6,469 £73.42 £73.12 0.4%
4 apartment 1,855 £84.15 £79.41 6%
5 apartment 334 £96.13 £88.02 9.2%
Tenant satisfaction
Of the tenants who responded to your landlords most recent tenant satisfaction
survey:
» 89.3% said they were satisfied with the overall service it provided, compared to
the Scottish average of 89.7%.
» 86.8% felt that your landlord was good at keeping them informed about its
services and outcomes compared to the Scottish average of 91.2%.
» 78.4% of tenants were satisfied with the opportunities to participate in your
landlords decision making, compared to the Scottish average of 83.9%.
Landlord report
How your landlord told us it performed in 2016/2017
Quality and maintenance of homes
» 94.2% of your landlords homes met the Scottish Housing Quality Standard
compared to the Scottish average of 93.6%.
» The average time your landlord took to complete emergency repairs was 14.1
hours, compared to the Scottish average of 4.7 hours.
» The average time your landlord took to complete non-emergency repairs was
11.6 days, compared to the Scottish average of 7.1 days.
» Your landlord completed 73.7% of reactive repairs right first timecompared to
the Scottish average of 92.4%.
» Your landlord does not operate a repairs appointment system.
» 95.3% of tenants who had repairs or maintenance carried out were satisfied with
the service they received, compared to the Scottish average of 90.5%
Neighbourhoods
» For every 100 of your landlords homes, 14.0 cases of anti-social behaviour
were reported in the last year.
» 78.7% of these cases were resolved within targets agreed locally, compared to
the Scottish figure of 87.2%.
Value for money
» The amount of money your landlord collected for current and past rent was equal
to 99.2% of the total rent it was due in the year, compared to the Scottish
average of 99.6%.
» It did not collect 1.3% of rent due because homes were empty, compared to the
Scottish average of 0.9%.
» It took an average of 50.6 days to re-let homes, compared to the Scottish
average of 31.5 days.
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January 2018

DFTA made a Deputation last night at the Policy & Resources Committee Meeting – Review of Rents – 22 January 2018

DFTA have made the unusual decision NOT to make a recommendation on the Rent Increase this year, following discussions with members at their General Meeting and feedback from a number of local Registered Tenant Organisation meetings.

While they congratulated Dundee City Council on this years consultation process and record number of tenants who had responded, they wanted to make the Committee aware of the full reasons DFTA did not make a recommendation on the proposed rent increase levels for 2018/19.

Reasons:
1. Lack of choice – Tenants felt that the narrow parameters of the options available to them (between 3% and 3.5%) offered little real choice. The general consensus was that the difference between a minimum increase of £2.13 and a maximum of £2.48 per week was barely discernible and, as one tenant noted, hardly worth the effort of asking the question.

2. Priorities – The Consultation was promoted as an opportunity for tenants to choose between options that reflected their priorities. Tenants commented, however, that the priorities listed under each option related solely to the Scottish Government’s target of achieving EESSH by 2020. Tenants had wondered when they had been asked what their priorities were and felt the Consultation was a missed opportunity for these priorities to be explored.

3. Affordability – It was not clear to tenants that their ability to pay was explicitly considered as part of the rent setting process, despite advice from the Scottish Housing Regulator that Landlords should take this into account.

4. Clarity of Information – Tenants felt that the narrative accompanying each option did not fully explain, in straightforward terms, the implications for tenants. Wording such as “current service standards” and “loan costs” were unclear and unhelpful to tenants understanding of each option and the difference between them. The narrative for Option 2 and Option 3, for example, was identical apart from the loan cost and funds generated totals. Tenants would prefer to see clear and relevant examples of how different options will affect different tenants and tenant groups.

5. Restricted options – a number of tenants suggested a ‘no increase’ option should have been included – with clear information on the service implications for tenants across the city

In summary, tenants were resigned to a 3% increase – The Consultation characterised as significant in terms of its reach, lacked substance and clarity in its offering. Tenants did not really understand the options, and, in many cases may have just ticked the box with the lowest increase. A choice with a total descretionary element of less than 50p a week was no choice at all! There was also no option on how the extra 50p could be spent!

From discussions with colleagues in other areas of Scotland Dundee City Council is ahead of most in many areas of Tenant Participation and involvement and DFTA celebrates that. DFTA want Tenant Engagement to be strong and meaningful and will continue to work in partnership with Dundee City Council. DFTA hope that next year’s Rent Consultation will address tenants views and priorities in a more robust and straightforward manner.

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December 2017
Proposed Rent Increase Levels for 2018/19
Following discussions with our members at our General Meeting and feedback from a number of local Registered Tenant Organisations
Dundee Federation of Tenants Associations are making no recommendations on the proposed rent increase levels for 2018/19
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November 2017
Dundee City Council has secured £80,000 to involve communities from across the city in infrastructure projects”

A total of 33 organisations from across Scotland were successful in securing Community Choices Funding in 2017/18 to host events and find new ways to encourage participation in financial decision making.

The fund, which targets deprived communities, received 91 applications with 16 successful community organisations and 17 successful councils.

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1 November 2017
Proposed Rent Options for 2018/19
Proposed Rent Increase Options –
3%   Average Weekly Increase £2.13
3.25% Average Weekly Increase £2.31
3.50% Average Weekly Increase £2.48
Welfare Reform – the Universal Credit Full Service is being launched in Dundee for all working age claimants from November 2017.
To mitigate the impact of Welfare Reforms on council tenants the provision for the Hardship Funds has been increased by £200,000 for 2018/19. The aim of the fund is to assist tenants suffering financial hardship in the payment of rent as a result of the Welfare Reform.
Tenant consultation starts for a 2 month period
DFTA will be holding a General Meeting on 28 November to discuss the proposed Rent Increase Options
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20 October 2017
Lord Provost Ian Borthwick MBE held a Civic Reception for
Dundee Federation of Tenants Associations
to celebrate their 30th Anniversary
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October 2017
We are thrilled that we are celebrating our 30th Anniversary this month.
Here’s to the next 30 years !
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Dundee Voluntary Action is currently working in partnership with Dundee Health and Social Care Partnership to see if accessible transport solutions can be created to help people to get out and do what they want to do. It is acknowledged that there is a gap in transport for people who do not drive and are not able to access public transport.
They  are interested mainly in the elderly, disabled, frail and vulnerable in order to reduce isolation for the people who can’t get out. They would like to develop new transport options and so want to know transport wise, What stops you getting out?
This consultation is now live and will close on 30th September. They have hard copies of the consultation postcards and an online survey which can be found at www.surveymonkey.co.uk/r/AccessibleTransport. Responses entitled ‘Your Say’ can also be emailed to dva@dva.scot. They will also be carrying out a number of drop in and door knocking exercises across the city throughout September.
Are you able to help distribute the freepost postcards around your networks? If so, please advise how many of the postcards you will require and they will either arrange to get these to you or they can be collected from Number Ten.
They would also be grateful if you could please share details of this consultation on any social media pages you may have.
Thank you for your assistance with this.
Dundee Voluntary Action
Community Planning & Organisational Development
Number Ten
10 Constitution Road
Dundee
DD1 1LL

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Dundee Federation of Tenants Association are holding stalls at various Gala Days/Events throughout the summer in Dundee.

Come along and join in the fun.

  • First Event – Celebration in the Park, Baxter Park, Dundee – Sunday 13 August – 12 noon to 4pm

 

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Registered Tenant Organisations in Dundee – 4 May 17

We are holding an Introduction to Marketing and Communication Day and would like to invite members of your Group to attend this FREE information day on 30 May 2017.  Good publicity, promotion and marketing is vital to every group – for raising funds, recruiting members, informing people about your work and activities and of course publicity.

Book your place  – Telephone 01382 305718 or email dfta@number10.org

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Dundee Federation of Tenants Associations Newsletter – Your Views Matter Survey – 26 Apr 17

Please help us to find out your views, which are very important to us – complete our Survey and return  – thank you for your time

Survey Text Info

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Council Tax rates to rise in Dundee – Feb 17

Rises in Band A-D capped at 2.5% rise
Band E-H face higher rises than lower value homes due to new rules introduced by the Scottish Government this year
New rates payable from April

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General Meeting – 21 February 2017

The Dundee Energy Efficiency Advice Project is coming along to our General Meeting to let people know about the project and to give advice on fuel tariffs, energy efficiency measures and how to reduce fuel bills. They will also give advice on the new Smart Meters.

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 Rent Consultation – Dec 16

Council Tenants vote to increase their rent after consultation

Tenants in Dundee have backed the second lowest rent increase in the history of Dundee City Council, following an eight week consultation.

A report to the city council’s neighbourhood services committee on Monday (January 23) recommends an increase of 1.25% following tenant feedback.

In addition to maintaining the lowest rent increases on record, Dundee City Council investment in external wall insulation, environmental improvements and new build housing continues to increase.

In November and December last year, local events were set up in community centres, libraries and local offices to discuss the proposed rent increase with tenants and their representative bodies. Material was also available from housing offices and on the council’s website as well as at displays at popular locations across the city.

The consultation took in the views of tenants, encouraging feedback via face to face events, an online survey, email and SMS, the results of which showed 59% of tenants preferred a 1.25% increase and 41% supported an option of 1.5% or 1.75%.

Over 1700 tenants responded – 59% supported the lowest increase

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